PRIVACY POLICY
Last Updated: 4/10/2026
Fenec’s Place Holdings LLC (the “Center,” “we,” “us,” or “our”) operates the website located at www.fennecsplace.com (the “Site”). This Privacy Policy describes how we collect, use, disclose, and protect personal information obtained from visitors to the Site and customers of the Center. By accessing or using the Site, (“you” or “your”) agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not access or use the Site.
INFORMATION WE COLLECT
We may collect the following categories of information from you when you visit the Site, create an account, make a purchase, register for a promotion, or otherwise interact with us:
Personal Information Provided by You. When you voluntarily provide information to us—such as by completing a registration form, purchasing admission or party packages, signing up for a promotion, subscribing to our newsletter, or contacting us with an inquiry—we may collect personal information including your name, email address, mailing address, telephone number, date of birth, payment card information, and the names and ages of children associated with your account.
Information Collected Automatically. When you visit the Site, we may automatically collect certain technical and usage information, including your Internet Protocol (IP) address, browser type and version, operating system, device identifiers, referring and exit URLs, pages viewed, time and date of your visit, time spent on individual pages, and other diagnostic and analytics data. We may collect this information through cookies, web beacons, pixel tags, and similar tracking technologies as described further below.
Information from Third Parties. We may receive information about you from third-party service providers that assist us with payment processing, marketing, analytics, or other business functions. We may combine such information with the personal information we collect directly from you.
HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes: to process transactions, fulfill orders, and administer promotions and membership programs; to create and manage your account on the Site; to communicate with you regarding your purchases, reservations, inquiries, and customer service matters; to send you marketing and promotional communications, including information about upcoming events, new attractions, special offers, and other news related to the Center, where you have opted in to receive such communications or where otherwise permitted by applicable law; to improve and optimize the Site, including by analyzing user behavior and trends; to personalize your experience on the Site and tailor content and offers to your interests; to detect, prevent, and address fraud, security incidents, and other harmful or unauthorized activity; to comply with applicable legal obligations, enforce our terms of use, and protect our rights and the rights of others; and for any other purpose described to you at the time of collection or for which you provide your consent.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to enhance your experience on the Site, analyze site traffic, and understand how visitors interact with the Site. Cookies are small text files stored on your device by your web browser. We may use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device until they expire or you delete them. You may manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being placed on your device. Please note that disabling cookies may affect certain features or functionality of the Site. We may also use third-party analytics services, such as Google Analytics, to help us understand how visitors use the Site. These third-party services may use cookies and similar technologies to collect information about your use of the Site and other websites. We encourage you to review the privacy policies of these third-party providers for more information about their data practices.
DISCLOSURE OF YOUR INFORMATION
We do not sell, rent, or trade your personal information to any third parties for their own marketing or commercial purposes. This commitment applies to all categories of personal information we collect, and we will not engage in the sale of personal information under any circumstances. We may share your personal information with third parties only in the following limited circumstances: with service providers and vendors who perform functions on our behalf, such as payment processors, email service providers, website hosting companies, and analytics providers, provided that such parties are contractually obligated to use your information solely for the purposes of providing services to us and to maintain the confidentiality and security of your information; with our affiliates and related entities for purposes consistent with this Privacy Policy; in response to a subpoena, court order, or other legal process, or as otherwise required by applicable law; to protect the rights, property, or safety of the Center, our customers, or the public; and in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, in which case you will be notified of any change in ownership or control of your personal information.
DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When we no longer have a legitimate business need to process your information, we will either delete or anonymize it or, if deletion is not immediately possible (for example, because your information is stored in backup archives), we will securely store it and isolate it from further processing until deletion is feasible.
SECURITY
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption of sensitive data during transmission, access controls, firewalls, and secure server infrastructure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your personal information. You are responsible for maintaining the confidentiality of any account credentials associated with your use of the Site.
CHILDREN'S PRIVACY
We are committed to protecting the privacy of children. The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under age 13
without verifiable parental consent. If we become aware that we have collected personal information from a child under age 13 without appropriate parental consent, we will take prompt steps to delete such information. If you believe that a child under age 13 has provided personal information to us through the Site, please contact us using the information provided below so that we can take appropriate action. To the extent that we collect information about children for the purpose of facilitating birthday party reservations, promotions, or other Center services, we do so only with the express consent of a parent or legal guardian and in compliance with the Children’s Online Privacy Protection Act (“COPPA”) and any other applicable laws.
YOUR RIGHTS AND CHOICES
Marketing Communications. If you have opted in to receive marketing or promotional communications from us, you may opt out at any time by following the unsubscribe instructions included in each email or by contacting us using the information provided below. Please note that even if you opt out of marketing communications, we may continue to send you transactional or service-related messages, such as order confirmations and account notifications.
Access and Correction. You may request access to the personal information we hold about you and request that we correct any inaccurate or incomplete information by contacting us using the
information provided below.
Deletion. You may request that we delete your personal information, subject to certain exceptions as permitted by applicable law, by contacting us using the information provided below.
State-Specific Rights. Residents of certain states, including California, Virginia, Colorado, Connecticut, and other jurisdictions with applicable privacy legislation, may have additional rights under their respective state privacy laws, including the right to know what personal information we have collected, the right to request deletion, the right to opt out of certain data processing activities, and the right to non-discrimination for exercising privacy rights. To exercise any such rights, please contact us using the information provided below. We will respond to verified requests in accordance with the timeframes and requirements set forth in applicable law.
THIRD PARTY LINKS
The Site may contain links to third-party websites, services, or applications that are not operated or controlled by us. This Privacy Policy does not apply to the practices of any third party. We are not responsible for the privacy practices or the content of any third-party websites, and we encourage you to review the privacy policies of any third-party sites that you visit.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will update the "Last Updated" date at the top of this page and, where required by applicable law, provide you with additional notice, such as by posting a prominent notice on the Site or by sending you a direct notification. Your continued use of the Site following the posting of any revised Privacy Policy constitutes your acceptance of the changes.
CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our data
practices, please contact us at:
Fennec’s Place
Attn: Privacy Inquiries
85 Middletown Avenue
North Haven, CT 06473